Terms of Service

01Eligibility and Account Registration

• You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service.
• If you register on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• You agree to provide accurate, current, and complete information during registration and to keep it updated.
• You must notify us immediately at support@realtevoos.com if you suspect unauthorized access to your account.

02Services and Subscription Plans

Platform Overview

RealtevoOS is an AI-powered vacation rental management platform that provides property management tools, AI-powered guest communication, dynamic pricing, automated workflows, integrated booking management, and analytics dashboards.

Subscription Tiers

We offer multiple subscription plans with varying feature sets:

• Essentials: Core platform features for up to 15 properties
• Professional: Full feature access for up to 40 properties, including AI Super Agent
• Premium: Unlimited properties with dedicated AI Super Agent and priority support

Specific plan features, pricing, and property limits are detailed on our Pricing page and may be updated from time to time with reasonable notice.

Free Trial

We may offer a free trial period. At the end of the trial, your account will be converted to a paid subscription unless you cancel before the trial ends. You will not be charged during the trial period.

03Billing, Payments, and Refunds

• Billing Cycle: Subscriptions are billed monthly or annually, depending on your chosen plan. Billing begins on the date of subscription and recurs on the same date each period.
• Payment Processing: All payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method on file for recurring subscription fees.
• Action Credits: Certain AI features consume Action Credits. Credit allocations vary by plan tier. Unused credits do not roll over between billing periods.
• Add-Ons: Optional add-ons (Super Agent, Data Packages, Dedicated Agent) are billed separately and prorated to your billing cycle.
• Price Changes: We may adjust pricing with at least 30 days advance notice. Existing subscribers will be notified via email before any price change takes effect.
• Refunds: Subscription fees are non-refundable except where required by applicable law. If you cancel mid-cycle, you retain access through the end of your current billing period.
• Failed Payments: If a payment fails, we will attempt to charge your payment method up to 3 times. If all attempts fail, your account may be suspended until payment is resolved.

04AI Features and Automated Actions

RealtevoOS includes AI-powered features. By using these features, you acknowledge and agree:

• AI-Generated Content: AI may generate guest messages, pricing recommendations, property descriptions, email sequences, and analytical reports. While we strive for accuracy, AI-generated content may contain errors or inaccuracies.
• Your Responsibility: You are ultimately responsible for all communications sent on your behalf through the platform, including AI-generated messages. We recommend reviewing AI drafts before sending when dealing with sensitive matters.
• No Guarantee of Accuracy: AI-powered revenue projections, market analyses, and pricing recommendations are estimates based on available data and should not be relied upon as financial or investment advice.
• Data Processing: AI features process your data (property details, guest messages, booking history) to provide contextual and relevant outputs. This processing is covered by our Privacy Policy.
• Continuous Improvement: AI models and capabilities may be updated, modified, or replaced over time to improve service quality.

05Third-Party Integrations

RealtevoOS integrates with third-party services including but not limited to Guesty, Airbnb, VRBO, Stripe, DocuSign, Google Workspace, GoHighLevel, PriceLabs, Mailchimp, and ClickUp.

• Your use of third-party integrations is subject to those services' own terms and privacy policies.
• We are not responsible for the availability, accuracy, or security of third-party services.
• Integration connections may require you to grant RealtevoOS access to your accounts on those platforms. You can revoke access at any time through your RealtevoOS settings or the third-party platform.
• If a third-party service modifies its API, changes pricing, or becomes unavailable, certain features of RealtevoOS may be temporarily or permanently affected.

06Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation
• Infringe on any third party's intellectual property rights, privacy rights, or other legal rights
• Transmit harmful, threatening, abusive, defamatory, or otherwise objectionable content
• Attempt to gain unauthorized access to any part of the Service, other accounts, or computer systems
• Use the AI features to generate spam, phishing content, or deceptive communications
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the Service
• Resell, sublicense, or redistribute the Service without our express written permission
• Use automated scripts, bots, or scrapers to access the Service (except through our official APIs)
• Exceed your plan's property limits or Action Credit allocations through manipulation or circumvention

07Intellectual Property

• Our IP: RealtevoOS, including its software, design, AI models, documentation, branding, and all related intellectual property, is owned by Surroundings Enterprise LLC and protected by copyright, trademark, and patent laws.
• Your Content: You retain ownership of all content you upload, create, or manage through the Service (property listings, photos, guest communications, etc.). You grant us a limited, non-exclusive license to use, process, and display your content solely to provide the Service.
• Feedback: Any suggestions, feature requests, or feedback you provide may be used by us to improve the Service without obligation or compensation to you.
• Trademarks: RealtevoOS, Realtevo, Revenue Brain, and related logos are trademarks of Surroundings Enterprise LLC. You may not use our trademarks without prior written permission.

08Data Ownership and Portability

• You own your data. We do not claim ownership of your property data, guest information, booking records, or any other content you input into the Service.
• Upon request, we will provide your data in a standard, machine-readable format (CSV, JSON) within 30 days.
• Upon account termination, we will retain your data for 30 days to allow for export, after which it will be permanently deleted (except as required by law).

09Service Availability and Warranties

• We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
• THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• We do not warrant that AI features will produce error-free, accurate, or complete results.
• We do not warrant that third-party integrations will function without interruption.

10Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• IN NO EVENT SHALL SURROUNDINGS ENTERPRISE LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BOOKINGS, REVENUE, OR BUSINESS OPPORTUNITIES.
• OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
• THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11Indemnification

You agree to indemnify, defend, and hold harmless Surroundings Enterprise LLC and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) content you submit or generate through the Service.

12Termination

• By You: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.
• By Us: We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or fail to pay outstanding fees after reasonable notice.
• Effect of Termination: Upon termination, your access to the Service will cease. We will retain your data for 30 days for export purposes, then permanently delete it. Provisions that by their nature should survive termination (including Sections 7, 10, 11, and 14) will remain in effect.

13Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the platform at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you disagree with the changes, your sole remedy is to discontinue use and cancel your subscription.

14Governing Law and Dispute Resolution

• Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles.
• Arbitration: Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Sheridan County, Wyoming.
• Class Action Waiver: You agree that any disputes will be resolved on an individual basis. You waive any right to participate in a class action, class arbitration, or representative proceeding.
• Small Claims: Either party may bring an individual action in small claims court as an alternative to arbitration.

15General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our consent. We may assign our rights freely.
• Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, or internet outages.

16Contact Us